Calibration has been termed as one of the most important components that ensures the success of Call Quality Assurance programs. There are actually many benefits of calibration. When performed on a consistent basis or generally on a monthly basis, calibration can prove to be an effective approach of maintaining the equity and integrity of quality assurance programs. In addition, calibration can also prove to be a method that ensures all call center agents are fairly treated. Among many other benefits of calibration, one important benefit is that it helps to effectively develop quality assurance evaluation forms.